If I could give this company a lower review I would . This was to be a Christmas present.Item thrown into the garbage. How To Create A Seamless Repeat For Spoonflower Using Adobe Illustrator & … It is always shipped timely and I have ordered 2 different types of fabric and both were excellent quality. I sent the info needed, it was not what they wanted. I hope that most of the money goes to the artists as they provide beautiful designs - it's just a shame that Spoonflower can't do the same on their end with the fabric or wallpaper products produced. And, what’s more, when I asked multiple times about returning it, I never got a reply. I’ve got two issues. I am sorry you had such a negative experience. Success With Spoonflower: Secrets of a Top Seller May 20, 2015 Spoonflower can be a great tool and platform for growing your creative business. I sent many, many emails to your Customer Service team trying to resolve this issue months ago and their response was to retaliate by removing my entry into one of your competitions. :(Spoonflower have made some recent changes to the Tax Form process. The idea behind spoonflower is wonderful. I see that we have issued a refund (without returning the fabric) and this has been resolved since this was posted. I placed two large orders with this company and after waiting weeks with no delivery I went to their website to check on tracking as both orders had apparently been dispatched some time ago. Rude, disappointing and spiteful company to deal with. How big should my image be? When I first pulled the swatch of Petal Cotton out of the mailing envelope, my first impression was how nice it felt. Don't know what I will do with the left over fabric. I was able to find your order information, but I do not see any communications linked to this order. Very dissatisfied and would not order from you again. - Spoonflower has a flexible approach to … It's a long wait to even receive the products and then it seems based on other reviews a very difficult process to get any kind of result from their "Happiness Guarantee". Located in Durham, NC & Berlin, Germany, we are a global, on-demand textile manufacturing company that employs highly engaged individuals to support our worldwide footprint with sustainability, creativity and innovation at its core. Look out for a message from us soon! Click to watch the video here. All 3 items exceeded my expectations! I see that you reached out to us about your order and disappointment. Please send us a message through our site at https://www.spoonflower.com/feedback/new. I cannot thank spoonflower enough, I got a bit confused with the covid19 delivery times, and contacted them as I needed the fabric within two weeks and I didn’t think it was possible so I was going to cancel my order if it had not already been processed, super quick response from them saying this once they would prioritise my shipment, and I got it in 5 days Thank you so much. In the past few months we have returned to a turn time that allows us to offer both services again. The cost of the two squares is too high for what I received. I am so sorry for your disappointment! The patterns are beautiful and actually looked better in person than they did online. Great designs but I was very disappointed in the quality of the fabric. So to start off, here's an image of my design. I tried contacting Spoonflower and they finally responded after I filed a claim with PayPal. The Spoonflower Seller Handbook. Customer service responded with a boilerplate "we are experiencing delays..." and promised that they were "trying hard" to get my order to me as soon as possible. Take that 2 stars overall rating on this site with a grain of salt--there are plenty of people who wouldn't bother. Thank you for being such a great customer! We will be reaching out to you shortly about your order. The fabric is a heavy cotton which is just right for tablecloths & runners. NOT what I was expecting. Ordered fabric last month and was dispatched within days from Germany. Great job and exactly what I ordered! How to customize "My Studio" Where can I learn more about the Design Challenge and how to enter? It isn't bad enough to have behaved so appallingly, they are now trying to discredit me further and force my identity by requesting these documents. I then read reviews on Trustpilot and found out that others have ordered and received their printed fabrics during this same time period. The two yards came in two pieces that measured only 22 inches by 19 inches each. Hi there! I am sorry the fabric did not work for what you had in mind. the Worst page to buy fabrics. We would like to hear from you and hopefully create a better experience for you! The price and wait for your order is not worth it! One of the four pieces I purchased was misprinted. Have raised with paypal. Updated 10/26/17. I am unable to find an order or email linked to this name, so please reach out to us at https://www.spoonflower.com/feedback/new if you have not done so already. I have tried to sign it on three browsers (Google Chrome, Brave and Firefox) and two different computers. The first time, I wasnt happy because the print was not completely covering the fabric. I will be reaching out to you directly instead. I am so sorry to see our wallpaper was giving you a tough time with installation. Don't do it unless you are printing something in pastels or light colors.Edited to add that my more pastel order came, and it was fine. This has been a nightmare. I not only had to wait two and a half months for my order but having received it, it was short one item! They only have one reply email that you ever receive no matter what your message relates to...period! I have no interest in helping your company improve their image nor wasting any more of my time on this.08/12/2020 UPDATE - Spoonflower are now trying to have this review removed. Spoonflower review. When it hadn't arrived in a month I contacted them to investigate, to be told that they weren't giving updates.It does not take a month for a parcel to arrive from Germany. Not only that, the fabric looked cheap and the color was very different from the picture. You can then sign it and then submit it. A community of designers, makers and fabric lovers. I see that you were able to work this out with one of our lovely customer service advocates on October 25. Please don't hesitate to reach out to us in the future. So the do have the ability for 5 day turn, around you just have to pay for it. After receiving horrible service from a competitor, (a long and annoying story of woe), it was a real pleasure to order and quickly receive EXACTLY what I had ordered from Spoonflower. I am unable to find the order or your account based on the information shown here. Spoonflower has modernized the textile industry through creative applications in technology. Poorly made ...terrible graphics.No reply to emails.DO NOT BUY FROM THEM. Spoonflower have been selling on Walmart Marketplace since 2017. I love their products, but their customer service is horrid. Spoonflower - a first timer's review July 27, 2016 in diy , sewing , geekery This month, I ordered three digitally printed "Fat Quarters" from Spoonflower.com during their "Buy One Fat Quarter, Get One Fat Quarter Free" promotion. - Unique environment with lots of interesting, creative people who keep this place running some days through sheer passion and motivational alone. No other reply has EVER been received by me to date (from May 2020) for various issues! Don't buy for quilting...shrinks. Spoonflower Peel and Stick Removable Wallpaper, 1950S Mid Century Modern Mod Atomic Retro 50S Salmon Coral Print, Self-Adhesive Wallpaper 12in x 24in Test Swatch $9.00 Spoonflower Pre-Pasted Removable Wallpaper, Mid Century Modern Atomic Mod Retro Geometric Space Starburst Star Print, Water-Activated Wallpaper, 24in x 108in Roll I see that you placed an order for a fat quarter of fabric which is 21" x 18". Hello Ramona! The first order (in April) took 6 weeks to arrive. Nice because they have prints that you can't find, but NOT nice nor worth it considering they lack giving you a full fat quarter. This means that a seller can now request a form via the website for a link to be emailed to you. It did finally arrive with no help from them I opened a box of useless fabric not a chance would I risk years for 5* reviews to have them knocked down with shocking quality.So overall very disappointed and quite upset with my spoonflower experience. I did understand the Covid delay which is taking up to 8 to 12 weeks. Report Review. Find the perfect handmade gift, vintage & on-trend clothes, unique jewelry, and more… lots more. The paper does not have enough adhesive and it doesn’t stick to the wall. spoonflower Review. Our digital printing process does have it nuances and it sounds like the fabric you ordered may not be the best one for your project, but we have many others to choose from! They offered to send half of my money back but then closed the case and now they’re telling me I need to contact Etsy directly.Their customer service sucks and I’m stuck with 14 yards of useless fabric. FABRIC, FAT SQUARE WAY SMALLER THAN ADVERTISED. Spoonflower Custom Fabric Review. During that time, we were unable to offer our Pro Membership to customers, nor did we offer expedited delivery services since we were not quite ready to return to a shorter print turnaround time. We absolutely want you to be so thrilled with the wallpaper you ordered. If you should have any other concerns or questions, please contact us here: https://www.spoonflower.com/feedback/new. What a waste! Hi Cheryl! What a lovely review! Custom fabric used to be a fantasy, unless you wanted to print it yourself. 5 more reviews . We apologize again for the trouble, but please don't hesitate to reach out to us again any time. I hope you were able to reach out to us for a resolution. I was only after a fat quarter for mask making, so decided to bite the bullet and give spoonflower a try. Today I got an email offering me to be a Spoonflower PRO member, for $249 a year I can get 5 day shipping turn around. I see that you placed your order through the Spoonflower Etsy shop and you have since been refunded. Too bad. Hi guys! Seeing that we do not have a communication, I have reached out to you directly! The Design ID 2313685 is a fabulous colourful fabric but it feels more like an upholstery fabric than one for clothing however I will put it through the washing machine and hope it softens enough to make culottes which my daughter would like to have. The new fabric doesn’t … Would it be annoying to message the seller just to tell her I’m super happy with the purchase, and will be reviewing it tomorrow? My wallpaper is beautiful. I hope that most of the money goes to the artists as they provide beautiful designs - it's just a shame that Spoonflower can't do the same on their end with the fabric or wallpaper products produced. I wish I would have read reviews first. Luckily, we were able to contact Ally B. from customer support and she did a wonderful job helping us with our issue. The black was gray and muted. Trimmed it out the next day and the paper is a little vinyl-y so that was challenging but in the end I am so happy with the outcome I now want to redo my bedroom too!Thanks Spoonflower!Lynne. There is no way to return fabric on their website. I was shocked to see that one had gotten only as far as Japan and had fallen off the radar. I have taken a look over your order and email communications and it looks like one of our customer service agents was able to help you after this was posted. Hi Sheree! I had absolutely no problem hanging the paper at all. Spoonflower review. I sent them more info. If you reach out to our customer support team, we would be happy to make this right for you. Though many of the designs online are awesome, the actual does not live up to the photos. It is a much better and more stable process for sellers as it worked the first time I tried it! They are frankly unusable except for the most limited purposes due to the roughness and stiffness of the rubbery print surface. It sounds like you may have unintentionally ordered fat quarters and not yards. What is Seller Verification? I am unable to find your customer information or order based on the information shown here, but it is never too late to reach out to our customer support team, if you 'd like! Unfortunately, the quality is very, very poor. While they did not respond to emails until my order was shipped I will say that my order said 24-28 days to ship and they shipped on day 25 and I got my items within 5 days. Will, this time the print was EVEN WORSE in that it REALLY wasn't a full fat quarter! Their site for downloading my resale license was not working. Again, another scratch on the paper. What kind of company is this!!!!??? rojovial: United States: Member since 6/1/15 : 39 Reviews (websites: 1) Skill: Intermediate: Favored by 3 people: Website Features Fabric . I would like to know why I can’t find fabric that says white lives matter or Mexican lives or can u make that? How is the web site look & feel / user friendliness? Judging from other comments here, I think it will be too much of a hassle to return it so I guess I'll make a tote bag. The fabric washed well before use too. According to Spoonflower, the new Petal is 4.3 oz per yard, where the Basic was 3.2 oz per yard. Positive reviews (last 12 months): 0% If you ever receive anything that does not meet your expectations, we suggest reaching out to our customer support team. I had read someone said to make sure to wet the paper enough and I also made sure the edges were booked without creasing. If you send photos of the printed fabric to our help team at https://www.spoonflower.com/feedback/new, we can then come up with a solution from there. You can then sign it and then submit it. I ordered two yards of cotton to make culottes for my sister. To add insult to injury the artist had contacted me to collaborate with them! Additionally, washing the fabric greatly improves the hand typically. Hi Pat! The fabric has a print on the top half, and is a plain white fabric on the bottom. I spent $289 on fabric and when it arrived there is a smudge on the lightening bolts. I purchased a $500 order. They are unreliable, childish, shortsighted and unprofessional.04/12/2020 UPDATE: I have no interest in attempting to 'fix' this issue. Hello! I never had a problem before with their colors running. In short, they were bullies! - Spoonflower has a flexible approach to internal movement within the company. Even after several requests, someone got back to me 1 month later when they were filing order. A hard-working employee hired even at the very bottom can get opportunities for cross-training. Hi Maylee! From professional designers to hobbyists, the Spoonflower marketplace is for everyone — and you always keep the rights to your work. I have since closed my account and my store with Spoonflower and have taken my business elsewhere. Very unhappy with customer service. I then ran short of paper and had to order another roll which not only cost me another $100 but also four weeks of time. I am so sorry you had such a disappointing experience. You can sign up for an account here: https://www.spoonflower.com/register/new Enjoy and happy creating! How can they make a face mask kit that can't be washed??? I chalked that up to initial adjustments to the Covid pandemic. Selling your designs on Spoonflower as fabric, wallpaper, and home decor items is rewarding and fun. We certainly had an unexpectedly busy year due to an unprecedented increase in orders. If you have not done so already, please send us your information here: https://www.spoonflower.com/feedback/new and we can sort it from there! They were not interested in finding a resolution that was fair to me. https://www.spoonflower.com/feedback/new, Hi Pam! I didn’t like anything about it! Spoonflower were slow to respond to emails(4 days) until I threatened to complain when I received a response within 24h. Please reach out to us through our form at https://www.spoonflower.com/feedback/new and we would be happy to help you from there. I ordered some fun fabric for masks knowing there would be delays with COVID but my fabric was shipped right away, the communication was great and the quality of my fabric is excellent. TERRIBLE COMPANY.Ordered 40" wide material for Christmas...they sent a 22" x 21" square ! This post was updated slightly on November 30, 2018. It took many more weeks to get a refund from this company and meanwhile, to add insult to injury, the company than pulled my entry into one of their online pattern competitions claiming the design was not relevant - a floral design for a floral festival ♀️Their Customer Service is appalling! They sell Spoonflower, Spoon Flower and Roostery products in Arts Crafts & Sewing, Food and Home categories. This is the first and last time I will order fabric from Spoonflower. After seeing the reviews on here, I was so dubious about ordering. While the spring was definitely a tough time for us and we were admittedly quite late with our orders; we have since returned to printing our orders within the turnaround time stated in the checkout process. I was excited to out this wallpaper on our nursery and $400 Later we are so frustrated and disappointed. Fat quarters of our Petal Signature Cotton™ fabric are each 21" x 18" and come in separate pieces. I am pleased to say I have had no issues with my order at all and I am really impressed! We want you to receive the fabric you wanted! I cant Express enough how much I love getting my fabric from spoonflower. I hope you were able to reach out to our team to sort this out. This definitely sounds like a frustrating experience overall. I will never purchase paper from Spoonflower again. I look forward to helping you from there. My only concern is that I wanted to personally contact the 2 artists because they sent me messages of thanks but I just couldn’t get through even though there was a Response link. I am disappointed in the swatch Design ID 7847506 because the chicken picture is cut off in the corner only showing such a little bit of a chicken. I am truly not happy with this company and I would not recommend you have anything to do with them either! I even put the two swatches on my postal scale and it could measure a difference in the weight of the swatches. Oh no! Just on this kit. No where else can I get the selection of themed fabric that I chose. I am sorry for the trouble and if you ever have any questions, please reach out to us here: https://www.spoonflower.com/feedback/new. If you were not able to contact us, it's not too late to reach out to us here: https://www.spoonflower.com/feedback/new. 1 review. An entry that I created specifically to meet the brief and that I spent many wasted hours on. All rights reserved. This however, was not surprising at this stage as their behaviour and motive was very clear. It indicates that you receive a yard of material so when ordering two yards it should be continuous. I was lucky that my settings happened to be in sync with theirs. Hi Mindy! Thank you Spoonflower :). Thank you for sharing your thoughts. Thank you so much for taking the time to share your experience. In truth, I am so very disappointed in the fabrics and customer service from this company.Unfortunately, you just cannot get hold of anyone in the company... believe me, I have tried on many occasions. I just got my order! Hi there! I am so upset about their shipping policy. It was a very fast turnaround (1 week). Today Andrea Lauren is Spoonflower’s #1 top seller by revenue, and fabric design has become a significant part of her career… Waited 5 months for delivery and its useless expensive poor quality fabric. And I cant return it? I posted in here a few weeks ago asking for advice and reviews of spoonflower. The fabrics themselves are generally very nice. Never again. © 2020 Trustpilot, Inc. All rights reserved. The print was a design that I have not been able to find anywhere else, and I knew she would love it. We eventually got the wallpaper in July, but the pattern turned out to be faulty with no repetition from one strip to the other. Hi Sandy! Hi Kam! It has a very smooth texture and had a nice weight in my hand. We would be happy to sort this out with you. How to sell fabric pattern designs on Spoonflower fabric, wallpaper, wrapping. After hearing what you all ad to say and looking into reviews on other site, I went ahead and decided to order a large cut of fabric with a custom design. I see that you have since updated your review to reflect a much more positive experience and you are indeed a seller on our site. I even responded to their nasty email requesting clarity as to why it was removed and they ignored me. I was really worried after I placed my order and then saw all these negative reviews. How do commissions work? Do you sell your designs in the Spoonflower Marketplace or thinking about joining our growing community of independent designers? I would have NEVER ordered from them again if I knew that they were not going to have the capacity to deliver in a timely fashion. 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A resolution mine were Sig message through our site you ever have any questions selling.